A Seasoned Management Team Dedicated to Your Success
Meet our hard-working leadership team that is guiding our company and its mission to recoup every dollar of your reimbursable revenue.
Doug began his interest in the medical field when training as an aviation medic during his military service from 1969 to 1973. When Doug left the military, he decided to work alongside his father who owned an ambulance company in Mason County. Doug became a Sheriff’s Deputy in Washington State where he served from 1975 to retirement in 1997. Doug began working with Fire Departments in 2003 when he recognized a need to assist agencies in recovering funds necessary for operations. With over 20 years of start-up business experience Doug will ensure that all the Company’s resources are fully deployed to create a long-term, successful partnership with you.
Sam WrightGeneral Manager
Sam understands the needs within the Fire service from budgeting, staffing, scene activity and reporting. Sam spent more than 10 years in the Fire service, starting as a volunteer firefighter and then as an EMT Fire Fighter as a professional. He had additional exposure into the industry with his father being a volunteer officer in the fire service and also owning an ambulance company doing transports.
Sam is responsible for giving the Direction in EFR leading to our industry led collection record, vast training program, and day to day oversight. Sam shares the values of our EFR Philosophy “Our Customer is our purpose” and understands the need for strong partnerships with our customer’s and looks forward to developing these relationships.
Rob PlattChief Technology Officer
Rob has a distinguished track record of managing large Information Technology operations. He designed and built the industry's first commercial software for emergency response billing and is the creator of BillPlus, EFR's newest eligibility and insurance verification software. Rob facilitates customer electronic exchange needs and manages EFR's customer support and service team.
Jim ClarkSenior Director of Sales
Jim has over 25 years of sales and marketing experience with Fortune 500 companies providing consumer products. As an entrepreneur, he created a specialty business that was sold and worked a couple of years in the banking business. The past 15 years Jim has worked with fire departments across the nation as Director of Sales at EF Recovery. Jim is committed to listening to and serving the fire trade with EF Recovery’s family of services. Jim believes that communications is the key to lasting relationships and serving those who serve our communities is an honor that he and EF Recovery take seriously.
Elizabeth AlbertaSenior Claims Manager Response Recovery
Liz comes to EF Recovery with a knowledge base that circumferences the needs of our customers. As a previous customer to EF Recovery, she believes in what EFR has to offer. Liz comes from a family of firefighters and she understands the critical short falls that all first responder agencies are facing today. With over 15 years of financial management experience as well as a background as a Firefighter/EMT and Clerk of the Board for a fire department she puts our customers first.
Liz is responsible for assisting customers in formatting our program to fit their needs. She finds new ways to assist our customers in reaching their full potential in billing. Liz’s top priority is customer service.
Hugh SutherlandNational Sales Manager
Hugh's expertise is in developing and implementing effective sales programs that utilize both in-house and field sales/rep forces. Coordinating the efforts of boots-on-the-ground with a highly trained inside sales assets creates a very effective and efficient sales force. His own sales success is built on knowledge and confidence-building to win over new clients, have them be successful and then get referrals. Hugh's professional motto is, "Competence counts!"
Responsibilities range from developing/conducting sales training to forming targeting strategies to carrying a sales cycle remotely to getting contracts signed to coordinating with operations. "Closing the deal is just the start of a successful business relationship."
Cynthia WilliamsEMS Billing Director - Certified Ambulance Coder
Cynthia started her career as a Nursing Student, later moving into medical billing where she has spent 35+ years. She has worked for medical practices, and as a medical biller for a prosthetic company, before landing at EF Recovery as a medical biller. She spent many years managing one of our largest accounts before taking on a staff management role. Today she manages our EMS billing team, works closely with clients and manages the process to close the accounts each month.
Lindsay KahrsEMS Biller, Certified Ambulance Coder, Certified Ambulance Compliance Officer, Certified Ambulance Privacy Officer
Lindsay has 7 years of experience in account managing, auditing, and coding. Experience Lindsay is responsible for enabling Billers to send insurance claims quickly, accurately, and efficiently. Known for her ability to alleviate stress and concerns any patient may have by providing great customer service, she always goes above and beyond for the customer. She strives to maintain professionalism, customer satisfaction, and confidentiality at all times. She regularly ensures staff is abiding by HIPPA guidelines. Lindsay will communicate with City of Saco team members and management team on a regular basis and will conduct/schedule monthly meetings with City of Saco to review performance. In addition to being a Certified Ambulance Coder (CAC), and being a CAPO (certified privacy officer) Lindsay is studying to be a CACO (certified compliance officer) which she will have shortly.